JOB DETAILS:

This is a critical role that is required to;

• Perform Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
• Ensure uptime of Core Banking and web servers for availability 24 x 7 x 356 and timely resolution and documentation of faults in the Core Banking environment.
• Ensure smooth transmission of transaction files through file transfer tools to various destinations.
• Manage all service calls assigned in the IT service management system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
• Perform analysis and resolution of Core Banking related issues which have been escalated from bank support team/ users during operations and maintain proper documentation/logs for resolution provided. Core Banking issue logging, documentation, and reporting. Document all Customization-Modifications done to the Core Banking system for continuity.
• Monitor the Core Banking (system performance on I/O waits, system and database locks) usage and system speeds.
• Support other teams like the Core Banking Development and Quality assurance teams on operational requests

a) Minimum Years of Experience Required 

Two (2) years

b) Minimum Academic Qualification Required

1. Bachelor’s Degree in IT, Computer Science or related field
2. Possessional certifications like Linux & ITIL are an Added Advantage
3. T24 programming knowledge is an added advantage