JOB DETAILS:

Job Description Hotel Front office Assistant

We are seeking a friendly and professional Front Office Assistant to join our hotel team in Entebbe, Uganda. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. Your responsibilities will include managing reservations, handling guest inquiries, and coordinating with various departments to ensure a seamless guest experience.​

Key Responsibilities:

• Guest Reception: Greet guests upon arrival, manage the check-in and check-out processes efficiently, and provide information about hotel services and amenities.​
• Reservation Management: Handle room bookings, cancellations, and modifications using the hotel's reservation system.​
• Customer Service: Address guest inquiries and complaints promptly, striving to resolve issues to the guest's satisfaction.​
• Communication: Answer incoming calls and emails, direct them to the appropriate departments, and provide accurate information as needed.​
• Administrative Tasks: Maintain accurate records of guest information, process payments, and prepare daily reports for management.​
• Coordination: Liaise with housekeeping and maintenance teams to ensure rooms are ready for guests and address any issues that arise during a guest's stay.​

Qualifications:

• High school diploma or equivalent; a degree in Hospitality Management is a plus.​
• Proven experience in a customer service role, preferably in the hospitality industry.​
• Proficiency in hotel management software and Microsoft Office Suite.​
• Excellent communication and interpersonal skills.​
• Ability to multitask and remain calm under pressure.​
• Flexibility to work various shifts, including weekends and holidays.​

Preferred Skills:

• Multilingual abilities to communicate effectively with a diverse clientele.​
• Familiarity with local attractions and services to assist guests with inquiries.​
• Experience with point-of-sale (POS) systems.​

Working Conditions:

• Standing for extended periods during shifts.
• Working in a fast-paced environment with high guest interaction.​
• Availability to work flexible hours, including nights, weekends, and holidays.