Job Title:   Customer Service Representative

Organisation: Double Q Company Limited

Duty Station:  Kampala, Uganda

About the Company:

Double Q Company Limited is a provider of heavy transport solutions, including trucks and excavators, with an extensive product-related service offering that includes: vehicle financing, insurance, GPS and rental services. Double Q Co. Ltd is the leading and authorized distributor of SINOTRUK and XCMG road equipment, as well as spare parts and accessories for heavy machines and trucks in Uganda. This includes trucks, mobile cranes and excavators, as well as product related service offerings such as: vehicle financing, insurance, GPS and rental services to enable our clients to focus on their core business.

Key Duties and Responsibilities:

• • Respond to customer inquiries via phone or in person
  • Build and maintain positive relationships with customers to enhance loyalty
  • Maintain accurate records of customer interactions and transactions.
  • Generate reports on customer inquiries, complaints, and resolutions.
  • Detailed Job description will be shared with the candidate

Qualifications, Skills and Experience:

• Bachelor’s degree in a related field.
• Previous experience in customer service, call center or a related role is preferred
• Excellent interpersonal skills.
• Strong problem solving and conflict resolution abilities.
• Ability to multitask and work in a fast paced environment

All candidates should send their applications and CV to miria@doubleq.co.ug