JOB DETAILS:
Key Tasks
Customers
• Identify and develop potential, sustainable customer relationships
• Respond to customer enquiries / complaints
• Lead in engagements and strategic customer interfaces with Key Account Contacts
• Provide leadership in the areas of product and business development, resource utilization, Country organization and activities
• Support and co-ordinate the development, implementation and localization of key initiatives and

Programs
• Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies
• Establish KPI’s and obtain agreement & commitment from Country management
• Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
• Carrier contact/negotiation (AFR) according to corporate policy and local requirements

Stakeholders
• Carrier contract/relationship and performance management
• Interact with commercial team (at country level) in terms of pricing
• Defines, implements, monitors and enforces service and quality standards, in cooperation with product management (in Regional Office)
• Responsible for EBIT result at country/country group level AFR.
• Compliance to corporate policy
• Win-win partnership/contract/business arrangements
• Defined KPI’s/Performance Dimensions
• Achievements of KPIs
• Quality input provided for marketing & pricing policy development
• Defined quality measures Achievement of quality KPI’s

Process
• Defines, monitors and enforces targets to the operational units
• Select and assigns key positions to reach targets
• Analyses costs and cost structure of production on country/country group level, and derives improvement measurements and actions
• Responsible for constant improvement and optimization of production means (cost management), e.g. make or buy.
• Defines and implements Airfreight ISO standards in line with corporate instructions
• Responsible for operational management, Production sites, Traffic management, technical support (buying, capacity etc.), Local purchasing on country/country group level for AFR according to corporate policy
• Proposes IT needs
• Responsible for Preferred Carrier adherence
• Responsible for Operational KPI’s

People management
• Determine organization's structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Develop a team spirit and multitasking capabilities within the team
• Plan, organize and direct an efficient and effective function
• Develop KPI’s with team members and monitor individual performance
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and target
• Identify training needs and opportunities to develop a highly skilled functional department

Now, here’s what we need from you.
• In-depth knowledge in the logistics industry especially the Airfreight product both imports and exports.
• Commercially astute with excellent business acumen
• Presentation and facilitation skills.
• Excellent training skills
• Strong Customer-facing and interaction skills
• Excellent Communication skills - spoken and written.
• Outstanding Negotiation and interpersonal skills
• Strong Leadership skills
• Analytical, organizational and motivational skills
• People Management skills

We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary