Job Title:  Assistant – Market Research.Business Intelligence (Contract) 2 Fresher Jobs

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Team Leader – Market Research

About the Company:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa.

Job Summary:   Execution of telephonic research interviews and preparation of research reports with additional responsibilities for supporting overall research activities to provide necessary insights to aid in the company’s decision-making process

Key Duties and Responsibilities: 

• Conduct and record telephone interviews and/or face-to-face with customers, in accordance with predetermined interview protocol, data collection tools and documentation standards.
• Conduct literature reviews and provide summarized reports
• Recruit and/or interview subjects
• Maintain accurate records of interviews, safeguarding the confidentiality of customers, as necessary.
• Summarize interviews
• Develop or assist in the development of interview schedules; contact sampled respondents to introduce and explain research objectives and to arrange interviews, either in person or by telephone.
• Review and edit data to ensure completeness and accuracy of information; follow up with respondents to resolve problems or clarify data collected.
• Perform miscellaneous job-related duties as assigned
• Develop materials and methods for data collection and analysis as and when requested
• Perform research on market trends using credible sources.
• Compile research documents.

Qualifications, Skills and Experience:

• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course

Work Experience           

• 2 years’ experience in a call centre environment

Attributes and Skills Necessary Skills:

• Proficient with MS Office application especially Excel and Power Point
• Proficient in Data Analysis
• Telecommunications industry trends.
• Risk Management
• General Technical knowledge of handsets and connectivity

Behavior Attributes

• Interpersonal skills
• Interaction and rapport building skills
• Telephone etiquette and voice presentation.
• Written and verbal communication skills