Location: Lock & Key Restaurant, Kampala Business Lounge, Royal Complex Hotel & Apartments

Reports to: Bar Manager / Restaurant Manager

Job Summary:

The Barista & Mixologist will be responsible for preparing and serving high-quality coffee and espresso drinks, as well as creating a variety of cocktails and mixed beverages. This role requires both coffee expertise and a strong understanding of mixology to provide exceptional service to our guests. The Barista & Mixologist will ensure a clean, organized coffee station, a well-stocked bar area, and a welcoming environment for all patrons.

Key Responsibilities:

• Prepare and serve coffee, espresso-based drinks, and other beverages to customers according to Lock & Key’s standards.
• Create and serve a variety of cocktails, mixed drinks, and mocktails, ensuring consistency and quality.
• Maintain the coffee and bar stations, ensuring all equipment is well-maintained, clean, and functional.
• Greet customers in a friendly and professional manner, take orders, and offer personalized drink recommendations.
• Maintain a clean, organized workspace and adhere to all food safety and sanitation guidelines.
• Handle customer inquiries, resolve concerns, and ensure a positive customer experience.
• Assist with inventory management, including ordering supplies and checking stock levels for both the coffee and bar areas.
• Process customer transactions accurately and handle cash, credit card, or other payment methods.
• Occasionally assist with food service, ensuring orders are correctly prepared and delivered.
• Work with team members to ensure smooth operations and achieve daily service goals.
• Ensure that Lock & Key’s ambiance and service standards are consistently upheld.

Requirements:

• Previous experience as a Barista, Mixologist, or in a similar role.
• Expertise in coffee preparation, espresso machines, and other coffee equipment.
• Solid knowledge of cocktail ingredients, mixing techniques, and bar equipment.
• Excellent customer service skills with the ability to communicate effectively with customers and staff.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong cleanliness and organizational skills.
• Flexibility to work on weekends and holidays.
• Positive attitude and passion for coffee, beverages, and hospitality.

Additional Skills (Preferred):

•  Barista certification or relevant training.
•  Knowledge of alternative milk options and specialty coffee beans.
• Experience with creating unique cocktails and developing new beverage recipes.
• Ability to create latte art or a desire to learn.