Responsibilities:

• Greeting Customers: Welcome guests to the restaurant, escort them to their table, and provide menus.
• Taking Orders: Listen to customer orders and accurately input them into the system, offering suggestions and answering questions about the menu.
• Serving Food & Drinks: Deliver food and beverages to tables in a timely manner while ensuring everything is served as ordered.
• Customer Service: Address customer needs, respond to requests, and resolve any complaints or concerns to ensure customer satisfaction.
• Clearing Tables: Clear dishes, glasses, and utensils from tables after customers have finished their meals.
• Maintaining Cleanliness: Keep dining areas clean, neat, and well-organized, ensuring tables and floors are clear of debris.
• Upselling: Suggest additional items to enhance the dining experience (such as drinks, desserts, or specials) to increase sales.
• Processing Payments: Handle payments from customers, including cash and credit card transactions,and provide change as needed.
• Coordinating with Kitchen Staff: Relay special requests or dietary restrictions to kitchen staff andensure accuracy in orders.
• Refilling Drinks: Regularly check on customers to refill drinks or provide additional condiments and utensils as needed.
• Teamwork: Work collaboratively with other waitstaff, kitchen staff, and management to ensure smooth restaurant operations.

Required Skills:

• Customer Service: Excellent communication skills and a friendly, helpful attitude.
• Multitasking: Ability to manage multiple tasks and prioritize efficiently, especially in a fast-paced environment.
• Attention to Detail: Ensuring accuracy in orders, payments, and customer requests.
• Stamina and Physical Endurance: Ability to stand and walk for long periods, carry trays of food and drinks, and move quickly through the dining area.
• Team Player: Ability to work well with others in a high-energy, team-oriented environment.
• Problem-Solving: Quick thinking to address customer issues or complaints and find solutions.
• Basic Math: Ability to handle simple arithmetic for processing payments and giving correct change.

Qualifications:

• Experience: Previous experience in a customer service or restaurant
• Physical Requirements: Ability to lift trays and carry multiple plates or drinks at once.