SimplePay Capital Uganda Ltd is a dynamic financial services company based in Uganda, specializing in providing innovative financial solutions to individuals and businesses. With a focus on simplicity and convenience, SimplePay Capital offers a range of products and services designed to meet the diverse needs of its clients.

One of SimplePay Capital's key offerings is its microfinance services, which provide small loans to individuals and businesses looking to grow and expand. These loans are tailored to suit the specific needs of each client, ensuring that they are affordable and manageable.

In addition to its microfinance services, SimplePay Capital also offers savings and investment products, helping its clients to build a secure financial future. The company prides itself on its commitment to financial inclusion, ensuring that even the most marginalized members of society have access to its services.

At SimplePay Capital, we believe in the power of financial empowerment. Join us and be part of a team that is making a real difference in the lives of people across Uganda.

• Job Purpose:
  The Operations Manager at SimplePay Capital will play a pivotal role in ensuring the company delivers exceptional customer service while maintaining operational excellence. This position involves overseeing the company’s operational framework, focusing on customer service, financial processes, compliance, risk management, and business development. The Operations Manager will ensure operational controls are in place, drive continuous improvement, and enhance overall efficiency to support the company’s strategic goals.
  

  Key Responsibilities:

  1. Operational Controls, Processes & Procedures:
  - Act as the custodian of operational controls, ensuring strict adherence to internal policies, processes, and procedures.
  - Manage the opening and closing of branches/offices in alignment with operational timelines.
  - Maintain a professional, organized, and efficient branch/office environment.
  
  2. Customer Service & Relationship Management:
  - Lead the customer service function to deliver exceptional experiences, ensuring customer satisfaction and loyalty.
  - Build and maintain strong relationships with customers, fostering retention and identifying opportunities for business growth.
  - Serve as the primary escalation point for customer complaints, ensuring timely and effective resolution.
  - Promote SimplePay Capital’s products and services, ensuring clients receive consistent, high-quality support.
  
  3. Risk & Compliance:
  - Ensure compliance with operational, security, and financial policies to mitigate risks and prevent losses.
  - Support risk management initiatives, including Know Your Customer (KYC) regulations.
  - Implement and monitor risk controls within branch/office operations to minimize fraud and financial discrepancies.
  
  4. Business Growth & Development:
  - Contribute to business development by identifying opportunities to expand the customer base and enhance service offerings.
  - Collaborate with senior management to develop and execute strategies aligned with company objectives.
  - Drive the promotion of new business initiatives, ensuring operational alignment with growth targets.
  - Encourage the adoption of digital channels and increase product uptake among customers.
  
  5. Branch Cash Management:
  - Oversee the proper handling and management of petty cash, ensuring compliance with industry regulations and internal policies.
  
  6. Leadership & Staff Management:
  - Lead, mentor, and manage staff to ensure smooth and efficient daily operations.
  - Conduct regular performance reviews, provide coaching, and support professional development.
  - Oversee recruitment, onboarding, and training of new staff, ensuring alignment with organizational goals.
  - Organize and lead regular staff meetings to foster open communication, collaboration, and team alignment.
  - Cultivate a culture of accountability, innovation, and continuous improvement.
  
  7. Documentation & Reporting:  
  - Ensure accurate and timely documentation of operational procedures, reports, and audits.
  - Review and approve operational reports, ensuring timely submission to senior management.
  - Monitor audit results and lead efforts to address and resolve any identified issues.
  
  8. Decision-Making Authority:
  - Approve payments and transactions within predefined limits.
  - Supervise and allocate staff roles as needed to optimize branch/office operations.

Qualifications:

 Academic Background:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• A Master’s degree is a strong advantage.

Work Experience:

• Minimum of 6 years of experience in banking or financial operations, with at least 3 years in a management role.
• Proven track record in customer service, branch operations, and business development.

Skills & Competencies:

• Strong leadership and team management capabilities.
• In-depth knowledge of operational risk management, compliance, and financial controls.
• Excellent communication, interpersonal, and customer relationship management skills.
• Ability to resolve complex customer service issues effectively and efficiently.
•  Proficiency in banking software and operational systems.

Professional Certification:
Certification in Banking or a related field is a plus.