Job Title:  Spa Supervisor  

Organisation: Urban Oasis Spa

Duty Station:  Kampala, Uganda

About Organisation:

Urban Oasis Spa is looking for a qualified candidate to join the team to provide beauty services.

Key Duties and Responsibilities:

• • Oversee daily operations of the spa, the day to day operations of the center
  • To coordinate staff schedules, tracking and reporting of attendances and absences ,
  • To manage and strain staff , this includes onboarding of new staff, and ongoing trainings and sensitization of current staff , regular assessment of staff performances
  • To set and monitor targets for all team members
  • To handle customer enquiries, complaints  in line with the spa operation
  • To support management in coordinating special events and promotions, contribute to development and implementation of marketing strategies
  • To maintain a thorough client database and work closely with the front desk to coordinate bookings in effective manner
  • To implement company policy and procedures throughout the staff
  • To attend events and meeting on behalf of management where necessary
  • To actively promote the spa in the market by supporting managements business development plans
  • To review weekly and monthly reports provided by staff and report all findings to management
  • Build and Maintain Client Relationships: Establish strong relationships with clients to understand their needs and provide tailored solutions.
  • To professionally represent the company in the field in any capacity instructed by management, and not disclosing information of the organisation.
  • Shift Scheduling: Prepare and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
  • Guest Interaction: Ensure that guests are welcomed warmly and feel comfortable throughout their spa experience.
  • Personalized Service: Ensure that each guest’s experience is personalized, ensuring a high level of attention to detail.
  • Inventory Control: Monitor and maintain spa products and supplies (e.g., oils, lotions, and towels), ensuring they are stocked and ordering replacements as needed.
  • Ambiance Management: Oversee the ambiance of the spa, including lighting, music, temperature, and cleanliness, to maintain a relaxing atmosphere for guests.
  • Quality Control: Ensure that each service is delivered to the highest standards and that guest satisfaction is consistently high.
  • Spa Protocols: Ensure that all spa protocols, from guest consultation to treatment procedures, are followed correctly by all staff members.
  • To Carry out any other duties assigned to you by management

Qualifications, Skills and Experience:

• Must possess a Degree or a Diploma in any Business Administration, or related course from a recognized Institution.
• MUST have at least 3 years of working experience in similar setting
• MUST  Computer competent, with basic Knowledge of:
• Microsoft Office Package
• Must  be familiar with generation and presentation of sales reports

Characteristic Requirements:

• A team leader
• Smart, excellent Communication skills
• Professional and presentable dressing sense
• Business Oriented with excellent skills in Sales and customer relations
• Excellent organization and time management skills
• Excellent marketing, presentation, negotiation skills with a demonstration of initiative.
• Should preferably be Female , below 33 Years

Interested applicants meeting the above requirements are encouraged to apply through

The Human Resource Manager :

Urban Oasis  Spa

Email:  urbanoasis.spa25@gmail.com  by sending us;

• Cover letter
• Resume
• Scanned Copy of your recent Passport size photo

NB: Only Successful Candidates will be contacted.