JOB DETAILS:
Role Summary Responsible for all aspects of operations at the hotel and day-to-day staff management and guests. Acts as an ambassador for the brand and hotel.
your hotel.

Qualifications
• Degree/Master’s in Business Management /Hotel Management/Hospitality.

Experience:
• Minimum of 10-15 years’ experience in the hospitality industry.
• Luxury & International experience would be an added advantage.

• Minimum of 5-7 years of previous experience as a AGM/General Manager position in a Star rated Hotel.
• Pre-opening experience in a Star Hotel will be an added advantage.

Key Performance Indicators
• Financial Performance: Achieve set monthly /yearly targets for Rooms, F & B, Spa, Gym and any other revenue generation sector within the unit operations.
• Gross operating profit
• Occupancy Rate
• Average Daily Rate
• Customer satisfaction.
• Online Ratings
• Loyalty programs
• Timely generation and submission of reports to appraise BOD on hotel performance.
• Adherence to company policies and procedures and its communication to all staffs.
• Trainings to staff
• Conducive Employee Relations.

Skills / Competence Requirements
• Excellent management skills with experience in opening, managing or re-positioning a hotel.
• Strong leadership qualities with ability to lead, train and motivate team.
• Excellent communication & interpersonal skills.
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
• A strong understanding of P&L statements and the ability to react with impactful strategies

• Integrity, adaptability and ability to work under stress.

• Good knowledge of Hotel Management Software.
• Highly organized and attention to detail.
• Available to work when needed, including weekends, holidays, and nights.

Key Responsibilities
• To oversee the entire operations of the Unit/Property and ensure full compliance to the set SOP’s, policies, procedures and service standards and communicate them to all staff.
• To prepare and achieve annual Operating Budget and manage profitability and ensure revenue targets are met and exceeded.

• To handle all corporate clients and develop close relationship for repeat business in collaboration with Sales Team.

• To identify potential business in local market and maintain relationships with local companies and key people to increase property’s visibility.
• To liaise with third-party vendors for essential equipment’s services.
• To lead all key hotel issues including capex projects, customer service and refurbishment.

• To ensure 100% guest satisfaction at all levels and all guest related issues are resolved amicably.
• To be responsible for all legal documentation required for the smooth operations of the hotel including Health, Safety& Fire regulations.

• To ensure good safety practices for employees and guests and maintain the requisite emergency and security procedures.

• To ensure all employee related issues are resolved in a manner consistent with company policies and in coordination with HR.
• To periodically inspect property and with team ensure optimum upkeep, room cleanliness and overall property appearance.
• To monitor Employee engagement activities including Rewards & Recognition.
• To build strong working relationships & communications with staff, HOD's to ensure maximum operating effectiveness and execution of all activities and functions on daily basis.
• To monitor the Guest feedback on regular basis and act upon any viable suggestions for improvement in services.
• To carry out periodic audits on par stock in all areas to ensure that all required property hotel supplies are ordered and stocked in advance of need.
• To carry out sudden audits on rooms and other operating areas and take preventive/corrective actions.
• To respond to audits to ensure continual improvement is achieved.
• To respond to audits and to ensure continual improvement is achieved.
• To be available 24/7 in case to respond to any guest or employee emergencies.
• Any other duty as assignment by the Management