JOB DETAILS:
Job Description
Our client is a leading financial services company that offers investors access to global markets while protecting their funds from extreme market conditions and self-imposed risks. They utilize advanced technology, strong governance systems, and a customer-focused approach to provide a comprehensive suite of financial solutions designed to meet the unique needs of their clients. They are looking to hire experienced Business Development Executives within the forex industry in Uganda.

Responsibilities
• Contact Potential clients upon registrations, via phone, email and live chat.
• Promote and sell the company’s products and services.
• Profile Clients/Potential Clients to determine level of service and client’s experience.
• Assist clients with account opening and required documents online and offline.
• Arrange all necessary information required of client documentation (KYC).

• Assist clients and provide guidance on the use of the company’s products and services.
• Follow up on clients trading accounts and financial market conditions if needed.
• Follow up on clients queries related to funding/withdrawal requests.

• Maintain and strengthen customer’s relationships by making the company’s identity stronger.
• Listen to customers’ requirements and present the best possible solution to establish a new business opportunity in a timely and accurate manner.
• Manage client’s expectations & listen to customer’s requirements and present the best possible solution in accordance with the companies best practice guidelines.
• Update CRM database with all inbound/outbound communication with clients/potential clients.
• Follow up with none-active clients/potential clients and updating clients about new products and features.
• Report and assist the Team Leader and Manager for any problem arises with customer or any other issues related to the assigned duties for an effective solution.

Qualification
• University degree (Mandatory)
• Experience in FinTech, Banking, Finance, Business Administration or related (Preferred)
• Knowledge in MS Office
• Fast learner, team player and motivated
• Excellent organizational and project management skills.
• Ability to work collaboratively in a team environment.

• Strong communication skills with the ability to convey complex ideas effectively.