JOB DETAILS:
Reports To:
Service Manager
Job Purpose:
The Service Advisor will act as the primary point of contact between customers and service technicians, ensuring a smooth service experience.

Key Responsibilities:
• Greet and consult with customers about their vehicle concerns.
• Assess vehicle conditions and provide advice on necessary services or repairs.

• Prepare detailed repair orders, including descriptions of problems, repair needs, and associated costs.
• Follow up with customers’ quotations to ensure quick approval and closure.
• Schedule appointments with customers efficiently.

• Handle customer complaints professionally, resolving issues where possible.

Knowledge, Skills, and Abilities:
The ideal candidate should meet the following criteria:
• Education:
o Bachelor’s degree in Automotive Engineering or a related field.
• Experience:
o Experience in the automotive field is preferred.
• Skills:
o Customer Service Skills: Strong ability to explain complex technical issues in simple terms.
o Communication Skills: Excellent verbal and written skills.
o Problem-Solving Skills: Ability to address customer complaints and resolve issues effectively.
o Organizational Skills: Strong ability to manage multiple tasks and appointments.
o Industry Knowledge: Up-to-date knowledge of automotive technologies and trends.

Company Information:
• The Motorcenter East Africa
• Location: Plot 7/16, Old Portbell Road, Industrial Area, Kampala, Uganda.
• Contact:
o Email: info@themotorcenter.com 
o Phone: +256 700-300015, +256 700-300018, +256 700-300022
o Website: www.themotorcenter.com