Job Title:  Operations Officer   

Organisation: ASA Microfinance Uganda Ltd (ASA Uganda)

Duty Station:  Kampala, Uganda

Reports to: Head of Operations

About Organisation:

ASA Microfinance Uganda Ltd (ASA Uganda) is a for-profit, non-deposit taking Microfinance Institution, operating as a microfinance company and regulated by the Uganda Microfinance Regulatory Authority (UMRA). ASA Microfinance Uganda Ltd is also a member of the Association of Microfinance Institutions of Uganda (AMFIU). ASA Uganda commenced operations in 2013. ASA Uganda is a subsidiary of ASA International, one of the world’s largest international microfinance institutions globally and operates in 13 countries in Africa and Asia. The company was listed in the premium segment on the London Stock Exchange in July ’2018.

Job Summary: Oversee and manage all ASA Uganda branches and branch operations.

Key Duties and Responsibilities:

• Supervision of all Regional Managers, Area managers and branch managers
• Set KPIs and budgets for all regions, areas and branches.
• Oversee day-to-day branch operations.
• Deliver and achieve operational targets as per KPIs and budget.
• Develops and executes strategies to increase business sales and profits.
• Researching market trends and opportunities, data analysis.
• Develop a good marketing plan for the company’s products and business.
• Liaison with other service providers, creating new business opportunities.
• identifying methods to increase productivity and company operations.
• Building a sound relationship with company business partners, vendors and customers.
• Making reports, reports collection and consolidation
• Making monthly summary of the relocated branches.
• Analyze client or customer feedback to improve the business plan.
• Maintain and optimize operational costs
• Routine monitoring and visits to branches
• Develop a best practice framework bench marked from competitors
• Ensure client satisfaction based on customer surveys
• Ensure staff satisfaction based on employee surveys
• Manage both staff and client churn rate at acceptable levels
• Other duties assigned.

Qualifications, Skills and Experience:

• A Bachelor’s Degree in Business Administration, Operations Management, or a related field. A Master’s degree in a relevant field is an added advantage.
• 8 years proven experience as an Operations officer in a similar role in a microfinance sector
• Strong knowledge of organizational effectiveness and operations management
• Familiarity with business and financial principles
• Excellent communication and leadership skills
• Strong problem-solving ability
• Experience with budget and financial management
• Interpersonal skills and proficiency in MS Office applications

Applicants who meet the above requirements can send their applications, Curriculum Vitae, copies of relevant academic and professional qualifications, contact details for three (03) professional referees and a day-time telephone number, to the address below:

The Head Human Resource & Administration,

ASA Microfinance (U) Ltd,

Plot 5195 Buye- Kigowa, Ntinda,

P.O. Box 245, Ntinda

Kampala, Uganda

Email to: recruitment@asauganda.com

NB: ASA Microfinance (U) Ltd is an equal opportunity employer and aims to attract and select a diverse workforce, ensuring equal opportunity to everyone, irrespective of race, age, gender, class, ethnicity, disability, location, and religion.