Job Overview:

A Sales Agent in the microfinance and credit industry is responsible for identifying, pursuing, and closing sales opportunities to provide financial solutions to individuals and small businesses. The role focuses on promoting microfinance products, building customer relationships, and ensuring client satisfaction while achieving the organization's revenue and portfolio growth targets.

Key Responsibilities:

1. Prospecting and Lead Generation

• Identify potential clients through market research, community outreach, and referrals.
• Generate and qualify leads by assessing the financial needs of prospective clients.
• Maintain a database of leads and prospects, ensuring accurate records in the CRM system.

2. Sales Activities

• Promote and sell microfinance products, such as small business loans, personal loans, and savings plans.
• Conduct client interviews and financial assessments to determine loan eligibility.
• Explain the terms, conditions, and benefits of financial products to clients.
• Negotiate loan amounts, repayment schedules, and interest rates within company guidelines.
• Ensure all required documentation is completed and submitted accurately.

3. Customer Relationship Management

• Build and maintain strong relationships with clients, fostering trust and loyalty.
• Provide ongoing support to clients, including guidance on repayment plans and financial literacy.
• Address customer inquiries and resolve complaints to enhance client satisfaction.
• Follow up with clients to ensure timely repayment and renewal of financial products.

4. Market Research and Insights

• Stay informed about community financial needs and economic trends.
• Monitor competitor activities and identify opportunities to expand market share.
• Provide feedback to the management team on customer preferences and product performance.

5. Reporting and Record Keeping

• Prepare and submit regular reports on sales performance, including loans disbursed and repayment rates.
• Maintain detailed client records, including financial assessments and payment histories.
• Track key performance metrics such as loan portfolio growth and client retention rates.

6. Compliance and Risk Management

Ensure adherence to company policies, regulatory requirements, and ethical standards.

Conduct due diligence to minimize credit risk and maintain portfolio quality.

Educate clients on their rights and responsibilities regarding financial products.

7. Collaboration and Teamwork

• Work closely with loan officers, credit analysts, and customer service teams to provide seamless client service.
• Collaborate with marketing teams to execute community outreach programs and promotional campaigns.
• Participate in training programs to enhance product knowledge and sales skills.

Qualifications and Skills:

• Proven experience in sales, preferably in the microfinance, banking, or financial services industry.
• Strong understanding of microfinance products and credit management principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze financial information and make informed recommendations.
• Proficiency in CRM software and basic accounting tools.
• High levels of integrity, professionalism, and customer focus.
• Self-motivated and target-driven.

Key Performance Indicators (KPIs):

• Volume and value of loans disbursed monthly or quarterly.
• Loan portfolio quality, including repayment rates and delinquency levels.
• Number of new clients acquired and retained.
• Customer satisfaction scores.
• Revenue growth and contribution to company goals.

Work Environment:

• Predominantly fieldwork, requiring regular visits to communities and small businesses.
• Flexible hours may be necessary to meet client schedules and organizational targets.