JOB DETAILS:
At M-KOPA, we are reshaping financial inclusion for emerging markets across Africa. As a Junior Fraud Analyst, you will play a critical role in ensuring the integrity of our operations by identifying, analyzing, and addressing fraudulent activities across our portfolio.
This role offers a unique opportunity to work at the intersection of  data analysis and fraud prevention in a high-impact, fast-paced environment. You will collaborate with cross-functional teams to protect our customers and support the growth of the business by ensuring fraud risks are effectively managed.

This is a fully remote role. You will be working within the following time zones (UTC -1 / UTC+3) alongside a diverse group of team members based in locations such as the UK, Europe, and Africa. You will report directly to the Fraud Manager.

Responsibilities
Fraud Analysis and Reporting
• Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.
• Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.

• Provide actionable insights to influence fraud management strategies and decision-making.
Fraud Detection and Investigation
• Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.
• Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.

• Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.
• Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.
Collaboration and Accountability
• Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies.
• Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.

• Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.

• Liaise with various departments to implement initiatives that reduce risk and improve accountability.
Documentation and Reporting
• Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.
• Support the team in closing fraud cases within stipulated timelines.

• Provide regular updates on fraud trends and disciplinary measures to key stakeholders.

Expertise
We are looking for a detail-oriented and proactive professional with:
• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Strong skills in identifying fraud indicators through data mining and analytics.
• Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods.
• Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations.
• A positive, learning-oriented attitude with a capacity for self-empowerment.
• A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.