JOB DETAILS:
Job Purpose:
The Customer Care Executive will provide professional support to clients and audiences by handling inquiries, resolving complaints, and ensuring customer satisfaction across platforms.

Main Responsibilities:
• Handle customer inquiries and complaints via phone, email, and online platforms.
• Provide accurate and timely responses to ensure a positive customer experience.
• Maintain customer interaction records and prepare reports for management review.
• Collaborate with internal departments to address customer issues effectively.
• Identify and escalate unresolved issues to the appropriate teams.
• Support customer feedback initiatives and contribute to process improvements.
• Promote company products and services through professional customer engagement.

• Participate in customer care training to stay updated on company policies and offerings.

Qualifications and Experience:
• Academic: Diploma or Degree in Business Administration,  Communications, or related field.
• Professional: Certification in Customer Service Management is an added advantage.
• Experience: 1–2 years in a customer support or call center role.

Core Competencies:
• Strong interpersonal and  communication skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in CRM tools and customer support systems.
• High level of professionalism and customer focus.
• Ability to multitask and work efficiently under pressure.