JOB DETAILS:
Job Purpose
A qualified individual to ensure smooth and efficient operation of the supermarket. That can ensure capable leadership, effective staff management, oversight of all retail and business operations, control of inventory and finances, and provide excellent service

Responsibilities
• Establish and manage a loyalty programme to ensure brand loyalty and patronage
• Promote and sustain positive brand recognition
• Develop and implement strategies to drive sales and increase profitability
• Manages the business’ budget including monitoring expenses and minimizing waste

• Ensure that the store is properly stocked; manage inventory levels to prevent shortages, expiries and overstocking
• Set up organizational structure in departments, design roles and reporting structure for subordinate staff

• Hire, train and supervise store staff, ensuring that they provide excellent customer service and follow company policies and procedures

• Design and direct continuous teachings and trainings for staff to ensure up to date knowledge in company-specific and industry procedures and practices

• Ensure that the business is compliant with relevant laws and requirements
• Organize and direct regular stock taking activities to maintain accurate records of stocks
• Identify and sign-on appropriate external service providers where necessary
• Develop and enforce operational policies and procedures to maintain a safe and
• clean environment for staff and customers
• Arrange promotions and promotional activities with clear and set business objectives
• Monitor and analyze sales and customer data to identify trends and opportunities for improvement

• Collaborate with suppliers and negotiate contracts to ensure competitive pricing, relevant product range and quality products
• Resolve customer complaints and ensure a high level of customer satisfaction

• Manage and guide a positive brand image and presence

• Maintain positive social presence and public relation
• Stay informed about market trends, new products and competitors to make informed business decisions and maintain a competitive edge
• Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth

Required Skills
• Strong leadership and management skills to effectively lead and motivate a team
• Excellent communication and interpersonal skills to skills to interact with staff, customers, and suppliers effectively
• Observe reporting structures
• Strong organizational multitasking abilities to handle multiple responsibilities and prioritize tasks
• Sound and relevant financial management skills to analyze financial data and make informed decisions
• Up to date with current trends and state of affairs in the country and relevant locale for most appropriate decision making
• Open-minded and creative
• Problem solving and decision-making skills to address issues promptly and effectively
• Attention to detail, observant and organized to ensure accuracy in inventory
• management and compliance with regulations
• Knowledge of supermarket operations, including merchandising, inventory control, and customer service
• Proficiency in using computer systems and software for retail operations,
• inventory management, sales reporting, and other administrative tasks

Required Qualifications
• Bachelor’s degree in Business Administration. Retail Management, or a related field
• Proven experience as a Supermarket Manager or in a similar role
• Knowledge of retail industry trends and best practices
• Familiarity with safety and sanitation regulations and standards
• Strong understanding of financial management principles
• Ability to work flexible hours, including weekends and holidays

• Excellent customer service skills
• Ability to lift heavy objects and stand for extended