JOB DETAILS:
1. Job Purpose
To spearhead the growth of records management business for the organization by accurately,
securely and effectively managing information received and produced by a wide range of
public and private sector organizations

2. Key Responsibilities
· Develops and grows turnover for the Records Management activity;
· Carries out pricing studies, compile sales and business development proposals,

· Monitors operational files, customer follow-up, and customer relationship
management;
· Prospects, organizes, and conducts customer visits, manage the sales team, and
participate in responses to calls for tenders in conjunction with dedicated teams;

· Identifies and analyses customer needs (audits, advice, training, outsourcing, etc.),

and develops specifications for the services to be provided;
· Ensures existent customer satisfaction;
· Manages records management team to reach productivity targets;
· Establishes and monitors customer invoicing and collection of amounts due;
· Comments, analyses, and ensures transparency in the financial aspects of the
management of the activity of the profit centre;
· Reports on your activities to the Managing Director, and set up appropriate reports;
· Participates in official and professional events at the request of management, or at
your own initiative; and
· Any other daily activities necessary for the proper functioning of records
management.

3. Job Dimensions:
Financial Responsibilities
· Implementation of the Records Management Budget
Responsibility for physical assets
· Computer
Nature of decision making
a) Strategic
b) Operational
c) Analytical

4. Qualifications, Knowledge And Skills:
Minimum level of academic qualifications required to perform effectively in the role
· Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
· Degree in Business Administration, Records Management or any related field.
· Familiar with Microsoft Pack office
Attributes and Skills
o Confidentiality
o Records management
o Planning and organising
o Oral and written communication
o Customer service
o Computer Proficiency
o Excellence
o High level of integrity
o Analytical Skills
o Facilitation skills
o Planning and organisation skills

5. Relevant Experience Required:
Minimum number of months or years of experience the jobholder is required to have to
be appointed to the position
Not less than four (2) years’ experience in a similar position.

6. Working Conditions
Working Environment
The job holder is exposed to minimal hazards when operating in the warehouse
Job Hazards
Minimal Hazards