JOB DETAILS:
The Job
We are seeking a highly skilled Technical Service Director to lead the implementation of technical services across all Tiko markets. In this role, you will oversee the implementation of Sexual and Gender-Based Violence (SGBV) and Mental Health services, while also managing the Quality Services and Partnerships departments to ensure high standards across all areas.
Key responsibilities include:
• Develop a strategic plan for the department, focusing on integrating technical services into operations
• Oversee the implementation of technical services across all Tiko markets, ensuring consistency and quality

• Contribute to standardisation of the user journey for each technical service across our markets

• Build and strengthen strategic partnerships with governments, implementing partners, and funders for new offers
• Ensure alignment with national guidelines for technical services in each market

• Build internal capacity to adhere to new standards across all offers and markets
• Document learnings around the implementation of new offers to enhance future efforts

• Ensure the achievement of deliverables for technical services in all markets
• Drive research efforts to gather insights and evidence-based practices on SGBV, Mental Health and Quality Assurance. Collaborate with internal teams and external partners to publish articles that contribute to the field and enhance Tiko's thought leadership.

About You:
You are a strong, dynamic leader with the ability to build and scale a department from the ground up. With a strategic mindset, you can create and implement effective strategies while providing hands-on support to your team when needed. You have a deep understanding of Sexual and Gender-Based Violence, Mental Health, Quality Services, Service delivery partnerships and how to acquire, strengthen and maintain them particularly across Tiko’s operating markets in Sub-Saharan Africa. You thrive in fast-paced environments, balancing big-picture thinking with a willingness to dive into the details to ensure success.
Requirements:
• Background in Public Health with proven experience in designing and measuring public health programs (mandatory).
• Minimum 10 years of experience working with SGBV, Mental Health, Quality Assurance and Partnerships.

• At least 3 years in a similar role, leading the strategies and the department for SGBV, Mental Health, Quality Assurance and Partnerships.
• Strong collaboration skills with experience working with governments in Sub-Saharan Africa
• Experience in sexual and reproductive health (SRH) with adolescents and young people (AYP)
• Excellent project management, written, analytical, and documentation skills.
• Ability to translate health systems processes into user journeys and understand implementation on the ground
• Strong knowledge and experience in MERL is a great advantage
• Experience working in digital health is a plus

The Rewards
At Tiko, we believe in being open, especially when it comes to salaries. The gross monthly salary brackets for this position are R78,828 - R118,242 in South Africa, Ksh574,706 - Ksh862,059 in Kenya, €3,594 - €5,391 in Ethiopia, CFA1,761,600 - CFA2,642,400 in Burkina Faso, and UGX18,083,325 - UGX27,124,987 in Uganda. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your monthly salary, we offer you:
• Great secondary benefits
• A personal development budget
• Unlimited holidays, if you can make it work with your team you’re good to go

• Growth opportunities
• A product to help shape as we grow, to leave your mark on how we do things
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations