Job Title:  Loans Officer (Several Job Positions)  

Organisation: Hofokam Ltd

Duty Station: Fort Portal, Bundibugyo, Kasese, Hoima, Masindi, Kagadi, Bwera, Kyenjojo, Kamwenge, Uganda

Reports to: Loans Supervisor

About Organisation:

Hofokam Ltd is one of the largest Microfinance Institutions operating in Western Uganda, with its Head Office based in Fort Portal Tourism City. Its Vision is “To be the preferred partner of Microfinance households in Uganda.” Its Mission is “To provide satisfactory Microfinance Services to households in Western Uganda to enable them to realize their socio-economic goals.”

Job Summary:   As a Loans Officer, you will act as a liaison between our financial institution and clients. Your role will involve appraising and evaluating potential clients in a timely and efficient manner, with clear communication to explain the loan application process. You should possess excellent communication skills to make the process easy for applicants.

Key Duties and Responsibilities:

Market Products

• Develop marketing and work plans to establish a solid clientele base.
• Identify and sensitize potential clients within the designated area of operation.
• Assess customer needs, explore options, and introduce various loan types.
• Analyze potential loan markets and create referral networks to locate prospects.

Mobilize and Retain Groups

• Mobilize groups for lending purposes.
• Train group members in the Hofokam Lending methodology.
• Evaluate financial status, credit, and collateral to assess the feasibility of granting loans.

Process Loan Applications

• Assess credit risk by inspecting businesses and households of potential clients.
• Ensure timely submission of accurate loan documentation for disbursement.
• Operate in compliance with laws, regulations, and lending guidelines.
• Maintain complete and accurate loan records.

Monitor Business Loans / Group Performance

• Attend group meetings as required by the methodology.
• Supervise groups to ensure timely repayments and proper group record-keeping.
• Maintain group cohesion and recommend product improvements.

Collection and Recovery of Loans

• Follow up with group executives to recover overdue loans.
• Participate in branch arrears management meetings.
• Take action per policy to recover delinquent loans.

Portfolio Management and Performance

• Prepare and submit timely reports on clients, repayments, portfolio quality, and loan recoveries.

Client Relationships

• Maintain a high standard of customer service and engage with clients regularly.
• Advise clients on borrowing and loan management.
• Foster trust and loyalty by going the “extra mile” in building client relationships.

Qualifications, Skills and Experience:

Education:

• Minimum of a Diploma in Marketing, Accounting, Finance, Banking or any other business related field.

Skills:

• Ability to effectively promote and sell products/services.
• Strong planning, organizational, and training skills.
• Excellent communication, interpersonal, and public relation skills.
• Proficiency in Microsoft Word and Excel.
• Ability to work under pressure and in teams.
• Basic entrepreneurial and problem-solving skills.
• Customer-oriented with integrity and professional ethics.
• Must be able to ride a motorcycle and hold a valid motorcycle riding permit.
• Age: 24-30 years.

If you meet the above criteria, please send your application, including certified copies of academic and professional certificates, CV, postal address, daytime telephone contact, and names/details of at least three (3) referees. Applications should be sent strictly via this email: hr@hofokam.co.ug addressed to the Head of Human Resource.

Please Note the Following:

• All application documents (Application Letter, CV, National ID Photocopy, Professional Certificates, and Certified Academic Documents) must be attached as ONE PDF DOCUMENT.
• The Academic Documents attached Must be CERTIFIED COPIES.
• Candidates with only Academic Testimonials SHOULD NOT apply.
• Only Shortlisted Candidates will be contacted.