JOB DETAILS:

Job Purpose
This Commercial Officer will be responsible for gathering, preparing and presenting data
from internal and external sources to identify and monitor market and economic conditions

relevant to national and global trends in the transportation and supply chain industry. The

officer will also be responsible for negotiating competitive rates and value propositions for
clients to maximise revenue and profits for Multilines.
Responsible for Market research and pricing.

Responsibilities
• Relate to clients and understand their concerns and bring them to the attention of
the respective officers in Multilines.
• Conducting business reviews and surveys to ensure clients are satisfied with
Multilines’ services.
• Gather data from internal and external sources to identify and monitor market and
economic conditions relevant to national and global trends in transportation and
supply chain.
• Develop and maintain relationships pertinent to staying informed with ongoing
trends in the freight economy. This includes data providers and market experts as
well as shipper and carrier contacts.
• Monitor and forecast freight and logistics market and other macroeconomic trends.
• Perform trend analysis on business operations to support internal strategic
initiatives and process improvement.
• Leverage data to review business trends, variance in trends and dig into reasons of
variance with potential actions for the business.
• Convert complex data and findings into understandable tables, graphs, and written
reports for stakeholders across the business to absorb and apply.

• Record and communicate feedback on market research calls with clients in the SAP
Business One system in order to help build a better product and also develop new
business with these clients.
• Coordinate clients and cross-functional internal teams to ensure the timely and
successful delivery of our solutions according to customer needs.

• Generating cost sheets and quotations within an ERP system.
• Participate in tendering processes.
• Negotiating prices with clients to ensure maximum revenue for Multilines.
• Purposefully visit clients and/or arrange meetings regularly to ensure continuous
engagement with clients and to forecast future business with them.

• Develop, monitor and update the list of clients with an ERP system categorising as
appropriate for quality assurance.

Education, Training,Skills & Experience
Experience and Qualifications
• A bachelor's degree in procurement and logistics, Sales & Marketing, International
business or any related course.
• Additionally, a diploma or certification in freight forwarding and customs clearance
is an advantage.
• Customer Relations
• 5 years of experience in market research, pricing and sourcing in the logistics and
freight forwarding field.
• Business Development
• Market Intelligence and Trends analysis
• Industry Knowledge
KPIs
• Up to date Categorised list of clients in SAP Business One.
• Positive feedback from clients with evidence
• Customer retention rate > 90%
• Client Restoration rate > 80%

Key Skills and Abilities
• Communication skills: The ability to communicate well with customers, carriers,
transporters and freight forwarding agents.
• Negotiation skills: The ability to negotiate well with airlines, shipping lines, and
overseas agents.
• Computer skills: Proficiency with Microsoft productivity tools such as PowerPoint,
excel and others. Proficiency in the use of SAP business one or a similar ERP

• Knowledge of international shipping: A strong understanding of export/import
documentation and international shipping
• Network: A good network of contacts within shipping lines, import agents, and
cross trade businesses.
• Aggressive Marketing skills.
• Effective research and reporting skills
• Relationship building skills.
• Customer centric.
• Excellent Communication skills.
• Negotiation skills.
• Interpersonal skills.
• Able to work under pressure.

To apply, please send your resume and cover letter to exechire@truenorthafrica.com with subject line Commercial Officer- Market Intelligence and Pricing