JOB DETAILS:
Personal Attributes and Skills:
The successful candidate will be able to demonstrate a commitment to company values of:
• Service: to colleagues, customers and communities
• Excellence: quality, efficiency and initiative
• Respect: considerate and courteous
• Unity: communicate, co-operate and collaboration

• Trust: dependable and honourable

In addition the successful candidate will be:
• Fluent in English and the dominant local language.
• Able to communicate effectively and professionally in both written and verbal form.
• Reliable and punctual.
• Diligent, loyal and not overly ambitious.
• Positive, solutions oriented and have a desire to continuously improve the way we work.
• Able to work independently and pro-actively.
• Able to perform repetitive work with a high level of accuracy (detail oriented).
• Able to build and maintain good working relationships.

• Able to work under pressure, and to organise and prioritise multiple demands.

Experience / Qualifications:
The successful candidate will have:
• Several years of experience within corporate environment, preferable banking.
• Extensively used computers in the work environment and a confident use of MS Office.

• A relevant diploma or certificate will be an advantage.

Responsibilities:
Under the guidance of the Card Operations Supervisor, your will main responsibilities will include:
• Formatting and issuing fuel cards.
• Recharging fuel cards.
• Preparing payment terminals for fuel service stations.
• Monitoring the collection and processing of transactions from payment terminals.
• Performing day-end controls.
• Preparing and distributing reports.
• Handling queries and providing first level support.

Key Performance Indicators:
The successful candidate will be assessed based on:
• Understanding of the business environment, processes, responsibilities and work tools.

• Absence of errors in performance of assigned responsibilities.

• Performance in comparison with colleagues in similar positions.
• Demonstration of desired personal attributes and skills.
• Customers’ references.

Information:
• Permanent/Contract: Long term contract.
• Full time/ Part time: Full time.
• Reporting to: Operations Manager
• Working hours: Office hours, Monday to Friday. Occasional overtime may be required.
• Related Job Titles: Bank Teller, Bank Card Specialist.

• Remuneration: Competitive market related cost to company.