Job Description: Branch Manager (SME Product)

Company Overview:

Our client  is a Microfinance Company licensed in Uganda under the Company’s Act and regulated by the Uganda Microfinance Regulation Authority (UMRA).

Position Overview:

The Branch Manager is a pivotal role responsible for overseeing the branch operations, leading a team of 20 staff members, and ensuring efficient sales and debt collection processes. The ideal candidate will have a strong background in sales management, excellent leadership abilities and a strategic mindset, coupled with key experience in debt collection, preferably within the microfinance industry.

Responsibilities:

• Lead, motivate, and manage a team of 20 employees, including sales representatives and debt collectors.
• Monitor loan portfolios, repayment schedules, and client data.
• Set performance targets, monitor progress, and provide regular feedback to team members.
• Foster a positive work environment that encourages collaboration, productivity, and professional growth.
• Develop and execute sales strategies to achieve revenue targets.
• Build and maintain strong relationships with clients and partners.
• Oversee debt collection efforts, ensuring timely and effective recovery.
• Analyse market trends, customer behaviour, and competitor activities to inform sales and collection approaches.
• Handle customer inquiries, complaints, and escalations professionally.
• Identify growth opportunities, assess risks, and make informed decisions.
• Ability to motivate and inspire a team to achieve and exceed strategic targets, consistently.
• Find solutions to operational challenges and ensure smooth branch functioning.
• Ensure accurate record-keeping, compliance with policies, and adherence to procedures.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Finance, or a related field (preferred).
• Proven track record of 3-5 years in sales management in financial services or microfinance.
• Experience in debt collection and recovery.
• Proficiency in using relevant software and tools.