JOB DETAILS:
Sokoni Africa Limited is looking for a motivated and cheerful Hotel Receptionist to become a vital part of our team. The Hotel Receptionist will be responsible for creating a welcoming atmosphere for our guests, managing check-in and check-out processes, and addressing guest inquiries with professionalism and courtesy. Your role will significantly contribute to the overall guest experience at our hotel.

Key Responsibilities:
• Warmly greet and assist guests upon arrival
• Manage guest check-in and check-out efficiently
• Handle reservations and update booking systems as needed
• Respond to guest inquiries and provide information about hotel services and local attractions
• Address and resolve guest complaints with a focus on customer satisfaction
• Process financial transactions and maintain accurate guest records
• Collaborate with other hotel staff to ensure guests’ needs are met

Requirements
• High school diploma or equivalent is required
• Previous experience in hospitality or customer service will be an advantage
• Strong communication and interpersonal skills
• Proficiency with hotel management software and Microsoft Office
• Excellent organizational and multitasking skills
• Able to work in a fast-paced environment and remain calm under pressure
• Attention to detail and a commitment to providing great customer service