JOB DETAILS:
Activities
Excellent Customer Satisfaction and Experience
• Tasked with receiving visitors as walk-ins / callers, welcoming, sitting and drawing to the attention of the relevant office in a professional courteous and helpful manner. Ensure comfort sitting and waiting for incoming visitors.
• Ascertain the scheduled times and calendar dates for all appointments for both walk-ins and call ins.

• Excellent Inquiry resolution &Complaints management.

• Ensuring that the reception area is very clean and well arranged in liaison with support staff
Records Keeping, Parcel storage & Dispatch Management
• In charge of receiving, recording and summarizing in coming applications, Invoices, Mails, Court orders etc.
• Ensuring that all documents, Parcels and correspondences received are secure and directed to the responsible office.
• Manage the attendance, correspondence’s book or register.
Reporting
• Producing weekly and monthly reports on all the activities mentioned above for management review and action consideration.
• Reporting faults on office equipment used at the front desk to the person responsible for corrective action.
Support on projects
• Perform any other lawful duties as assigned by the supervisor or higher authorities
Compliance & Adherence to Company process
• Ensuring that all internal processes are adhered and followed.
Decision Level
• Prime: Final Decision-Making authority, accountable to the Management
• Shared: Decisions reached jointly with peers on a collective basis
• Contributory: Makes a major contribution to a decision or policy judgment reached by others
Impact on Customers Internal and External

Person Specification
• A minimum of a bachelor’s degree or related profession
• Technology Adaptability
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written) and any other Language
• Excellent knowledge of MS Office (especially Excel and Word)

Relevant Experience (Type of experience and minimum number of years)
• At least 2 years’ Experience in Retail/ Front desk operations.

Other requirements (Behavioral etc.)
• Excellent communication and Interpersonal skills
• Good organizational and multi-tasking abilities
• Problem-solving skills and Customer service orientation
• High level of integrity and professionalism
• Good negotiation Skills