JOB DETAILS:
Description
Sokoni Africa Limited is seeking an experienced and proactive Hotel Front Office Supervisor to join our team. As the Front Office Supervisor, you will be responsible for managing the front desk operations, supervising staff, and ensuring that guests receive exceptional service during their stay. Your leadership will be crucial in maintaining a welcoming and efficient front office environment.

Responsibilities
• Supervise and mentor front desk staff, providing guidance and support to ensure high service standards
• Oversee daily front office operations, including check-ins, check-outs, and reservations

• Handle guest inquiries and resolve complaints promptly and professionally

• Ensure the accuracy of room assignments and oversee billing processes
• Conduct regular training sessions for staff to enhance service delivery

• Monitor performance metrics and implement strategies for improvement
• Collaborate with other departments to ensure seamless guest experiences

Requirements
• Bachelor's degree in Hospitality Management or related field
• Proven experience as a Front Office Supervisor or in a similar role within the hotel industry
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proficient in hotel management software and Microsoft Office Suite
• Strong problem-solving abilities and ability to handle stressful situations

• Flexibility to work various shifts, including evenings and weekends