JOB DETAILS:
Reporting to the Head of Integrated Channels, the role holder will be responsible for implementing and executing work plans for Business growth, portfolio quality, customer experience, and people management in the assigned region to achieve the regional set targets.

KEY ACCOUNTABILITIES:
• Provide leadership and direction to the assigned Branches to achieve set targets for the region.
• Set branch targets for business growth (Liabilities, Assets, NII, Active accounts Profitability) and monitor performance to achieve set targets.

• Monitor and ensure compliance to set policies and procedures in branches under jurisdiction are adhered to ensure that they return acceptable audit and risk assessment ratings.
• Monitor the portfolio and liaise with branch managers to ensure that PAR and NPAs are kept within acceptable levels.

• Communicate strategy changes to direct reports and non-direct reports and ensure that all strategies are executed, targets are set and signed off and periodical reviews happen on time.

• Monitor service delivery to ensure that excellent customer experience standards are maintained in the branches.

• Conducting regular customer visits to enhance relationship management and retention and growth of the business wallet
• Continually assess employee skills, identify gaps and arrange training where needed, in consultation with the HR department
• Plan, coordinated and monitored branch logistical needs like staff, capital items and operational materials in line with the budget and business needs.

• To set and agree targets for staff, review their performance regularly and take action to remedy under-target performance.
• Work out a leave plan for the region, ensure it is diligently followed and institute proper succession planning for business continuity.
• Assist Branch managers in the development, implementation and support of branch training plans so that staff members can meet and/or exceed their performance targets.
• Liaise with the Branch Managers to identify and develop career path opportunities for staff within the regions
• Liaise with Branch Managers to inculcate a culture of discipline to have a high-performing team
• Monitor performance, meet regularly with direct reports to discuss progress and barriers to performance success to manage outcomes
• Business growth in line with all the financial pillars; Liabilities, Assets (WPB, BGLs), Off balance sheet items, Number of accounts, NII, Banc assurance, Profitability and Alternative channel usage.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
• Bachelor’s Degree in any discipline
• Six years of working experience in a bank with at least 3 years as a branch manager in a large branch
• Manager function or related areas
• Strong leadership skills
• 4 years of Experience in managing people
• Excellent communication skills – both written and oral
• Good /high-level engagement & negotiation skills
• Excellent Credit Appraisal & Analysis skills
• Good understanding of the SME Segment
• Strong knowledge of the Bank’s products, systems, personal and business banking & corporate goals/objectives
• Excellent Customer service, interpersonal and negotiating skills.
• Strong Industry and business acumen
• Excellent problem-solving and decision-making skills.
• Good leadership, performance driving & teambuilding skills
• Good understanding of risk management and mitigation techniques
• Excellent stakeholder management skills