Customer Sales Officer

at EarthEnable Uganda
Location Kampala, Uganda
Date Posted October 17, 2024
Category Customer Service
NGO
Sales and Marketing
Job Type Contract
Currency UGX

Description

JOB DETAILS:
EarthEnable is transforming how people live by making homes healthier for families across rural Rwanda, Kenya and Uganda and helping to reduce the polluting impact of the building industry on the environment. Most Ugandans live in homes with dirt floors that are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g., reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it and is a huge contributor to global pollution.
To counter the environmental and affordability issues surrounding concrete, EarthEnable has spent the past 8+ years developing and selling high-quality, earthen floors and plasters that are 50% cheaper than concrete with 90% less embodied energy.

About the Role:
The Customer Sales Officer will promote and sell EarthEnable’s products and services to customers. This role involves direct interaction with customers, understanding their needs, and providing tailored solutions to meet those needs. The ideal candidate is a self-starter with strong communication skills and a passion for sales.

Key Responsibilities:
• Identify potential customers and generate new business opportunities.
• Conduct sales presentations and product demonstrations to prospective clients.

• Develop and maintain relationships with existing customers to encourage repeat business.

• Achieve sales targets and other performance metrics as discussed with your line manager.
• Provide excellent customer service and handle customer inquiries and complaints effectively.

• Keep accurate records of sales activities, customer interactions, and follow-up actions.
• Collaborate with the sales team to develop and implement effective sales strategies.

Qualifications:
• Bachelor’s degree or Diploma in Sales, Marketing, Business Administration, or related field.
• Fresh Graduates are encouraged to apply
• Proven experience in sales.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Proficiency in using a computer and Microsoft Office applications.

Nice-to-Have Qualifications:
• Previous work in sales and marketing
• Work experience in the construction industry.

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