About Organisation:

Diamond Trust Bank Uganda is a full-fledged commercial Bank with a network of 40 branches and 36 ATM locations in major Ugandan urban centers and still growing. The bank is also an affiliate of the Aga Khan Fund for Economic Development (AKFED) which is the economic development arm of the Aga Khan Development Network (AKDN).

Job Summary:   As a Team Lead, Enterprise Applications, you will lead a diverse team to support, maintain, and document Microsoft technologies that support the organization’s business processes and employee productivity, while ensuring security. You will have in-depth knowledge of on-prem Active Directory (AD), Azure AD, servers, clients, email, Microsoft Teams, and cloud technologies, along with experience in new implementation projects.

Key Duties and Responsibilities:

Serve as the SME for Windows Server OS architecture and the Active Directory Domain in a mission-critical enterprise production environment.

Provide Tier 2/3 support for troubleshooting and diagnosing issues in hybrid environments (on-premise and cloud).

Work closely with internal and external senior technical engineers to design solutions or troubleshoot technical issues.

Independently research and resolve highly complex technical problems.

Continuously monitor and mitigate security vulnerabilities within the Microsoft infrastructure.

Perform daily and weekly maintenance, proactively actioning alerts from monitoring systems.

Manage MS subscriptions, licenses, and identity management, and create automated processes to enhance efficiency using PowerShell and Microsoft Graph API.

Adhere to ITIL concepts, including Change Management, when making changes to key production systems.

Assist with the creation of documentation, system configurations, and Standard Operation Manuals.

Provide after-hours support for critical systems and collaborate with partners across different time zones.

Qualifications, Skills and Experience:

Desired Experience and Knowledge:

Experience working with Microsoft Identity technologies, including Active Directory, Windows File Services, and Group Policies.

Expert knowledge of AD, ADFS, PKI, DNS, DHCP, and related services in a Windows Server landscape.

Experience with Microsoft Exchange, VMware, and Virtualization technologies.

Strong understanding of infrastructure, networking fundamentals, and monitoring best practices.

Essential Requirements:

5+ years of IT experience, with at least 3-5 years working with Microsoft Identity technologies.

Strong troubleshooting skills and a proven track record of progressive responsibility.

Team player with leadership and communication skills, able to collaborate across global teams.

Self-motivated with attention to detail and strong decision-making abilities.

Ability to prioritize tasks and deliver results with a focus on quality.

If you meet the minimum requirements and can demonstrate the above competencies, submit your application to recruitment@dtbuganda.co.ug

NB: DTB is an equal opportunity employer and does not charge any fee for the recruitment process. Only successful candidates will be contacted.