Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview

• Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources including exam rooms and equipment to ensure appropriate resources for each provider. Exercises discretion and judgment when scheduling staff to ensure adequate coverage in all areas, which may require cross-coverage of staff between locations.
• Makes recommendations to enhance growth and volume of practices.
• Approves all expenditures. Manages office inventory of adequate supplies and equipment. Assures supplies and set up for efficient nighttime services are carried out.
• Interviews and hires for various locations due to the needs of the location and adhering to salary budget. Appraises performance, rewards and disciplines employees. Addresses complaints and exercises discretion and judgment when resolving problems. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Completes timely and accurate statistical reports such as monthly referrals, provider hours and vacation, and monthly financial information as required and submits in a timely manner.
• Attends CH meetings as assigned. Coordinates practice management participation in provider meetings and conducts staff meetings on an ongoing basis with documented minutes.
• Focuses on patient satisfaction goals to increase volume.
• Ensures that all performance reviews, in-service education, and employee compliance issues are addressed on a timely basis.
• Operates in a fiscally responsible manner to achieve operational efficiency and to adhere to established policies, practices and procedures.
• Ensures physicians and staff are adhering to DNV-GL standards and coding requirements set forth by CH.
• Interacts with insurance and managed care companies and central billing office to keep current on procedures for billing and referrals. Researches feasibility of accepting new plans and completes applications with input by billing manager.
• Participates in the budgeting process and makes recommendations for equipment needs. Monitors budget compliance and takes action to avoid variances above budget. Performs responsibility of accounts payable activities on office expenditures.

Minimum Requirements

• Education: Bachelor's degree in business or health-related field or 5 years management experience in lieu of a degree.
• Experience: 2 years of Office Management experience required with Bachelor's degree.
• Knowledge and Skills: Possesses excellent organizational, interpersonal, conflict resolution, and verbal and written communication skills. Knowledge of insurance (ICD-9/10 coding, CMS regulations, state/federal regulations, CLIA, DOH, OSHA regulations) preferred; Solid knowledge of and experience in billing and health insurance guidelines and practices, including commercial, CMS and managed care payers.
• Special Training: Solid knowledge of and ability to use electronic health records, scheduling, charging and billing systems. Intermediate to advanced computer skills. Proficient with Microsoft word and excel.
• Mental, Behavioral and Emotional Abilities: Ability to effectively manage multiple locations and ability to respond efficiently and effectively within the realm of several fast paced environments.
• Usual Work Day: 8 Hours

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Standing , Walking , Wrist position deviation , Pinching/fine motor activities
• Occasional physical demands include: Sitting , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Keyboard use/repetitive motion
• Continuous physical demands include: Talk or Hear
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Very Accurate 20/40, Near Vision, Very Accurate 20/40, Far Vision, Color Discrimination, Moderate Depth Perception, Accurate Hearing
• Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Uneven Surfaces or Elevations , Dust/Particulate Matter

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.