JOB DETAILS:
Position Overview
The Data & Systems Analyst will be responsible for managing data systems, analysing programs data, and providing insights to support decision-making and program improvement at Refactory. This role involves overseeing data collection, maintaining databases and systems, generating reports, and developing analytical tools to optimize program performance and student outcomes.

Key Responsibilities:
Data Collection, Analysis and Reporting:
• Design and implement data collection protocols, surveys, and assessment tools to gather information on student demographics, enrollment, attendance, learning progress, and outcomes.
• Compile, clean, and analyse educational data from multiple sources to generate reports, dashboards, and visualisations for internal and external stakeholders.
• Conduct statistical analysis to identify patterns, trends, and correlations in educational data.
• Provide insights and recommendations based on data analysis to support program planning, curriculum development, and instructional improvement efforts.
• Collaborate with program staff, instructors, and administrators to interpret data findings and translate insights into actionable strategies for program enhancement.
• Prepare regular reports, presentations, and updates on program performance, student achievements, and operational metrics using business intelligence tools to inform decision-making and program evaluation.
• Work with cross functional teams to ensure continuous improvement in data collection and analysis workflows and system performance.

Data Management and Systems Administration:
• Assess existing systems for functionality and efficiency.
• Work with IT staff and external vendors to implement software solutions, APIs, and data integration tools to enhance data management capabilities and reporting functionality.
• Manage and maintain the academy's data systems, including student information systems (SIS), learning management systems (LMS), and other educational databases.
• Ensure data accuracy, integrity, and security by implementing data quality control measures, data validation checks, and data governance policies.
• Identify opportunities to integrate data systems, streamline workflows, and automate data processes to improve efficiency and data accessibility.

Training and Capacity Building:
• Provide training and technical assistance to staff, instructors, and stakeholders on data collection protocols, data analysis techniques, and data visualisation tools.
• Build the capacity of users to access and interpret data effectively, enabling informed decision-making and evidence-based practice.

Qualifications and Experience:
• Bachelor's degree in data science, computer science, information technology, statistics, or a related field. Master's degree preferred.
• At least 3 years of experience in data analysis, database management, or business intelligence, preferably in an educational or nonprofit setting.
• Proficiency in data analysis tools and software, such as SQL, Python, R, Excel, Tableau, Power BI, or similar platforms plus cloud software.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights and recommendations.
• Experience working with educational data systems, learning management systems, and student information systems is highly desirable.
• Knowledge of data privacy laws, compliance standards, and best practices for data security and confidentiality.
• Excellent communication, collaboration, and project management skills, with the ability to work effectively in a team environment.

Reporting Structure:
The Data and Systems Analyst will report to the Head of Strategy & Analytics, and work
closely with the Programs Team and the Monitoring, Evaluation & Learning Specialist.