About the Company:

The conglomerate was first established in 1975 by the late Mr. Loutfy Mansour to enter the automotive market in Egypt. It didn’t take long for Mansour to reach its record-breaking sales by becoming the exclusive dealer for General Motors (GM) in the same year and soon became a household name by 1980, franchising popular automotive brands; Opel, Chevrolet, Isuzu, and ACDelco.

Fast forward to 2001, Mansour Automotive was given exclusive distribution rights for all General Motors brands and products in Egypt. For an outstanding 4 decades, Mansour Automotive has won the hearts and trust of millions of customers by following their philosophy ‘With Mansour, you are in safe hands.

Job Summary: Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting the amount to the customer’s account; preparing statements for the credit department if the customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and account status.

Key Duties and Responsibilities:

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Input content into standard templates. Also take responsibility for collating materials and photocopying them.
• Perform basic data entry tasks, including data verification.
• Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Collect information and data from customers, capturing this and inputting into relevant forms and systems. This will follow established processes and information requirements, and some predefined scripts.
• Maintain files and records.
• Support others by carrying out basic data management tasks.

Qualifications, Skills and Experience:

 Education

• Bachelor Degree in Relevant field of study preferred

Minimum Experience:

• Two years of Experience in Field Investigation and Collection – preferably in TW Loan
• Good Experience in the field, knowing the routes, and having networked with Stage Chairman and LC1.

Job-Specific Skills:

• Excellent  customer service and Communication Skills
• Strong verbal and written communicator – Local Language, Uganda
• Should know what Bucket is, Overdue, Portfolio at Risk (PAR), Pre-closure, Collection Efficiency, etc.,
• Should have experience in handling police cases, customer queries on the collection, etc.,
• Excellent phone and presentation skills.