JOB DETAILS:
ABOUT MASTERCARD FOUNDATION
Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services, and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.

THE WORK AT THE FOUNDATION
We are currently in an exciting period at the Mastercard Foundation as we intensify the implementation of the Young Africa Works strategy, aiming to empower 30 million young people throughout Africa to access dignified and fulfilling employment.
To ensure the Foundation's accessibility to our partners and program participants, we have established offices in Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda. These offices provide strong in-country support for the implementation of Young Africa Works. We collaborate with governments, the private sector, educators, and other funders to enhance the quality of education and vocational training, equip young individuals with the necessary skills for the workforce, expand access to financial services for entrepreneurs and small businesses, and facilitate connections between job seekers and meaningful employment opportunities.
Our values serve as our guiding principles, transcending and surpassing all other considerations. We wholeheartedly encourage you to bring your bold ideas, curiosity, and expertise to your work.
If you are an experienced ServiceNow Developer ready to build something new and increase your impact, read on!

THE OPPORTUNITY
Reporting to the Director, Enterprise Resource Planning (ERP) Technology, the ServiceNow Developer will lead the design, development, and deployment of new ServiceNow modules and functionality, providing high-quality, fit-for-purpose technology solutions to enable Functions. You will utilize deep expertise in the ServiceNow platform to deliver solutions that align with the Foundation’s requirements and support its broader strategy.

WAYS YOU CAN CONTRIBUTE
• Lead all technical tasks related to the configuration and implementation of all aspects of the ServiceNow platform, including planning, execution, and monitoring.
• Ensure maximum functionality of ServiceNow by providing software coding and customization including screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development.
• Minimize downtime by creating and maintaining a comprehensive testing protocol for ServiceNow instance upgrades to certify all applications for use following upgrade completion.
• Collaborate with the Technology Business Partnering and Value Management sub-functions to obtain and analyze business requirements, leveraging insight to propose sustainable solutions in ServiceNow.
• Provide expert advisory to Foundation Program and Function teams to answer any technical and application configuration.
• Collaborate with the Technology Transformation Execution and Governance sub-function to carry out BAU reporting and performance management for the ServiceNow platform by developing, maintaining, and executing reports to ensure system operation meets performance targets.
• Drive governance efforts by creating and maintaining system design and operations documentation.
• Act as a primary contact for executives, PMO and technical stakeholders on all issues related to ServiceNow system configuration, maintenance, planning, requirements gathering, training and report generation.
• Respond to enhancement requests and develop modules used on the platform to better enable Functions within the Foundation.
• Implement changes according to the established Change Management process.
• Provide post-implementation and upgrade support including monitoring application performance, functionality, debugging support and system testing.
• Collaborate with teams across the Foundation, advising on the design, development, and overall best practice configuration of ServiceNow.
• Work closely with the development team to grow and enhance ServiceNow skills and knowledge across the Foundation.

WHO YOU ARE
• Bachelor’s degree, preferably in Information Technology, Computer Science, or a related field preferred. Further relevant professional certifications preferred.
• 10+ years of experience in Technology development-related roles with proven experience as a ServiceNow developer.
• Strong understanding of ServiceNow platform applications/modules.
• Proficient with Agile and Waterfall methodologies.
• Strong experience in Scripting and ServiceNow APIs.
• Exceptional organizational skills, with the ability to prioritize competing demands, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build professional relationships and communicate effectively across all levels of the Foundation.
• Demonstrated commitment to the Foundation's equity, inclusion, and social impact values, with a passion for driving positive change and empowering underserved communities globally.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.