JOB DETAILS:
Job Purpose
To support the Relationship Manager in day-to-day management of an assigned portfolio and provide analysis on key assigned Liability relationships.
Direct, Control and coordinate all banking, and operations associated with the assigned portfolio of accounts with the intention of monitoring acceptable risk and maximizing bank’s return from each clients.

Responsibilities
Relationship Management
• Manage the portfolio in liaison with the Relationship Manager and in their absence, assume full responsibility of the assigned
• Maintenance of an effective client Call program, carrying out clients visits and compiling a call report.

• Run with a customer experience initiative to build customer loyalty and upselling of KCB products and services to the allocated portfolio
• Attend to queries/routine correspondence emanating from internal and external

• Providing an interface between the Bank, existing and prospective customers in order to maintain good customer relations, and meet customer needs within the strategic objective of the Bank.

Liability Growth
• Grow the banks liability book and help attain capital adequacy ratios on the balance
• Prepare product proposals and do presentations to both potential and existing customers in line with intelligence collected.

• Regular monitoring of inflows and outflows on the assigned portfolio in order to achieve healthy downstream growth of value chain. I.e. Funds for onwards lending to customers of our clients

• Acquisition of new customers and offer advisory services on the unique products and services offering to

• On-board customers to tailor made solutions that benefit their needs and justify their
• Cross sell other bank products e. Mortgage , Personal Loans on check- off etc.

Income Generation
• Achieve set income targets with the RM (interest income, fees and commissions, forex income)
• Ensure all income is collected accurately and in good

• Interest expense containment through active negotiations with clients in the assigned

Operations and Audits
• Daily monitoring of accounts to ensure all accounts are within the approved
• Taking remedial actions by pursuing customers to regularize overdrawn positions
• Deal and Confirm investment interest rates in liaison with
• Attend to Audit queries, perform snap checks monthly and ensure that any anomalies/exceptions are sorted out.
• Continuous follow up with branches, treasury, Trade finance, transactional banking to act on customers instructions.
• Prepare daily and monthly monitoring reports on liability, asset & incomes for the assigned.

Cost Containment
• Optimal use of Stationery and recycle where
• Assist Relationship Manager in containing interest expense