JOB DETAILS:
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client GVA, we are looking for a competent, skilled, and experienced ISP Supervisor to work in Uganda.

Job Purpose: The ISP Supervisor, he or she coordinates and controls customer connection operations (ISP) and after-sales service. In the field, he or she ensures the implementation of the specifications and the rules of the art by the ISP teams as part of the connection and maintenance of customer lines in order to guarantee the construction and operation of customer lines in excellent technical conditions. He or she ensures, in coordination with internal operational teams, other GVA departments, and service providers, that the organization, management method, and performance of technical services are a factor of customer satisfaction.

DUTIES & RESPONSIBILITIES:
Checks compliance with construction standards for customer lines
• Checks the optical quality of the customer lines built
• Checks the cleanliness of work inside the customer's home
• Monitoring and improvement of ISP performance indicators
• Checks the correct completion of the Intervention Reports by the technical teams
• Checks the proper use of equipment and tools by the technical teams
• Ensures the reporting to its Manager on compliance with construction standards for customer lines by the technical teams
• Participate in the acceptance and financial reconciliation of customer connection work
• Is proactive to ensure that customer lines are and remain in excellent technical conditions

Checks compliance with safety rules
• Ensures that the personnel involved are authorized and sufficiently trained to carry out an intervention at height and near an electrical network.
• Ensures compliance with safety standards, GVA's objective being ZERO ACCIDENT
• Checks the wearing of PPE by the connection teams.
• Checks working conditions along the road: consistency of markings, presence of staff dedicated to slowing down or deviating from the road, compliance with parking rules
• Urgently escalates risky situations to his hierarchy and suspends work in the event of non-compliance with safety standards.

Coordinate the resolution of complex customer connection cases:
• Obtaining right of way and city council authorizations
• Carrying out feasibility studies (survey) for connections for B2B and VIP customers
• Coordination of exchanges with the design teams and other GVA departments in the context of non-standard connections
• Takes over from the ISP technician teams in communication with dissatisfied customers in the event of difficulties encountered in setting up the connection.

Customer management
• Handling of customer complaints during installation and before installation
• Has capacity to do site survey for the customer needs
• Trouble shooting network issues that can be raised by clients.

EXPERIENCE AND QUALIFICATIONS:
• Experience + / - 5 years in the supervision or execution of works in the telecommunications sector, infrastructure deployment (water, electricity, etc.), building or civil works
• Mastery of technical constraints related to fixed telecommunications networks and fiber optic networks in particular
• Higher education such as Engineering School, certificate diploma, University or Technical Diploma (specialization in Telecommunications, Civil Works, or Electricity)
• Driver's license
• Mastery of IT tools and the office pack
• Fluency in English

Expected behaviors:
• Getting started and mastering GVA application tools
• Rigor, flexibility, creativity
• Ability to supervise a team
• Writing skills
• Exemplary and probity
• Customer orientation, and constant search for a job well done
• Autonomy, initiative, sense of organization and priorities
• Taste for analysis, synthesis and handling of tools
• Excellent interpersonal skills, quality of listening and negotiations.
• In any place and at all times, convey and have conveyed by GVA employees and our approved partners, a positive image of GVA

All candidates who meet the criteria outlined as above should submit their applications, under the job vacancy “ QSSU-GVA-IS-ISP SUPERVISOR.
Note:
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL-OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.