What does this role look like?

Your role will involve three core components.

• Firstly, you will be responsible for providing in-person technical support to S+ Systems deployed in the field.
• This will involve software, firmware, and limited hardware fixes.
• Your role is to be the first response for any technical problems arising on S+ Systems in the field.
• Secondly, for faulty systems that can’t be repaired in-field, you will be responsible for fixing faulty components returned to the Signalytic Kampala office.
• You will report unexpected problems to the engineering team for follow up.
• Thirdly, you will be responsible for overseeing the proper installation of S+ Systems in new Health Facilities.
• You will be responsible for ensuring 3rd parties install S+ Systems according to company guidelines, and perform quality assurance on newly installed systems.

About SIGNALYTIC

SIGNALYTIC works to transform African health economies. We have core teams in Vancouver, Canada, and Kampala, Uganda.  We are committed to creating a diverse, productive, and friendly workplace for our employees that encourages everyone to be their true authentic selves. Join us and help build a disruptive company creating a more healthy, egalitarian, and sustainable future.

SIGNALYTIC was born from its founders' lived experience in Subsaharan Africa, where they witnessed the loss of life and human capital due to shortages of drugs and quality care in rural and remote health facilities. Since 2018 SIGNALYTIC has worked to develop a novel technology stack which bridges the digital infrastructure gap, allowing health providers to provide better care to their patients by decreasing drug shortages and reliably accessing the digital tools they need. As a social enterprise we strive for lasting change with technology that can be locally supported and maintained. Actionable electronic health data supports health care providers in the delivery of quality care, reduces cost and saves lives.

Our Product

We create sustainable hardware and software to provide a modern distributed platform for electronic health management. Our product is a network of solar-powered edge servers that provide local connectivity. Software layers provide data storage and security, efficient communication between servers, and Internet access to data. Users interact primarily through Android applications, and the server network is managed through a web-based console.

Sustainability, quality and user experience are core to our design work. Within the team we aim to give each member the means to express themselves, and do their best possible work. Your work needs to fit with you and be something you can look forward to. We look for open-minded critical thinkers that enjoy engaging with others to create.

What’s next?

If working with our team to further our mission excites you, we’d love to hear from you. If you feel you have ~70% of the qualifications we are looking for but are still interested, we’d still love to chat. We value experience and willingness to learn.

Additional Info

Signalytic is an equal opportunity organization committed to building and fostering a fair and inclusive community that values diversity and encourages respect for all. We welcome applicants across any race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Indigenous status, or any other legally-protected factors. We recognize the value of identifying and removing barriers for any applicants interested in applying to our company.