About the Company:

Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a  Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.

Job Summary: The Relationship Manager – Personal Banking will manage existing relationships effectively so as to facilitate the growth of the Employee Banking liability and asset growth portfolio within Personal Markets. Managing unsecured portfolio delinquencies and ensuring that the flow rates are within the approved parameters. Working with the sales coordination team, credit, Personal markets, branches and operations to ensure penetration of public sector companies through client acquisition, service delivery and retention.

Key Duties and Responsibilities:

Portfolio Management     

• Monitor on a day-to-day basis delinquent customers (1-29 days) and work with branches and companies to establish why they are delinquent.
• Track First Instalment Defaults (FIDs) and work through branch managers and regional managers to ensure resolution.
• Ensure salaries have come through and advise the credit team where there are delays as per the expected salary dates
• Follow up on the missed salaries and ensure resolution by the companies and provide feedback to credit in case of terminations, resignations, deaths, deletions etc.
• Work with credit to align instalment due dates that are not aligned to employer payroll dates.
• Ensure salary diversions, resignations, death cases are followed up and resolved or escalated to the credit team.
• Ensure readiness for the monthly portfolio review meetings and any reports are submitted to credit in time.
• Ensure all loans are properly tracked under right employer codes and address the ungrouped/wrongly grouped loans from proper tracking.
• Advise business on companies which exhibit high risk policies and practices hence control and manage risk

Sales management

• Support sales staff to acquire profitable and quality business from the key companies in the portfolio.
• Work with Branches and Regional managers to cross sell all the relevant bank products (assets, liabilities, payroll etc.) in the allocated companies.
• Fully exploit the existing customer relationships to create new profitable business opportunities.
• Work closely with SME and Corporate Banking teams in building relationships with some of the key companies in the portfolio.
• Work with branch managers and employers to organize different sales activities/activations at key companies for the sales staff to gain access to the employees of the target companies.
• Support some applications that may require exceptional approval for some reason like suspended schemes.
• Identify opportunities in non-empaneled companies and empanel them as per the approved company empanelment process to drive penetration
• Work with products team in the development and execution of initiatives for the acquisition, retention and growth of target customer bases for liabilities and assets
• Service
• Visit key companies to identify their needs, receive feedback and provide appropriate solutions within our value proposition
• Escalate service issues within companies in the allocated portfolio (i.e. salary delays, double deductions, wrong profiling, interest rates) to the appropriate departments
• Continuously monitor the performance of the companies for timely management of credit limits, expirations and renewals
• Carry out any other duties that may be assigned to you from time to time.

Qualifications, Skills and Experience:

• Bachelor of Commerce/BBA/ Marketing or related degree from a recognized University
• At least 3-5 years’ practical sales and credit experience, with proven results.

Competencies

• General banking experience.
• Exposure to branch sales or credit functions in a Retail Banking environment.