Call Center Agent
Location | Kampala, Uganda |
Date Posted | July 25, 2024 |
Category |
Customer Service
|
Job Type |
Full-time
|
Currency | UGX |
Description
Job Description/Requirements
Key Responsibilities:
1. Customer Interaction:
• Answer inbound calls and respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about Majibu Africa’s products and financing options.
• Assist customers with the application process and other service-related questions.
2. Issue Resolution:
• Handle customer complaints and issues promptly, ensuring customer satisfaction.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up on unresolved customer issues to ensure a timely resolution.
3. Data Entry and Documentation:
• Accurately enter customer information and call details into the company’s CRM system.
• Maintain detailed records of customer interactions and transactions.
• Prepare and update customer service reports as required.
4. Sales Support:
• Identify potential sales opportunities during customer interactions.
• Transfer potential leads to the sales team for follow-up.
• Assist in upselling and cross-selling Majibu Africa’s products and services.
5. Team Collaboration:
• Work closely with other call center agents and departments to ensure a cohesive customer service experience.
• Participate in training sessions and team meetings to improve service skills and product knowledge.
• Share customer feedback and insights with the team to help improve services.
6. Compliance and Standards:
• Adhere to all company policies, procedures, and regulatory requirements.
• Ensure high standards of data security and customer privacy.
• Maintain a professional demeanor and uphold Majibu Africa’s reputation.
Qualifications:
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software and other call center tools.
• Ability to remain calm under pressure and handle high-stress situations.
Preferred Attributes:
• Knowledge of the finance or automotive industry.
• Familiarity with Majibu Africa’s products and services.
• Ability to speak multiple languages.