Key Responsibilities:

1.             GPS Monitoring:

•      Install and maintain GPS tracking devices on all financed vehicles and electronic products.

•      Monitor the real-time location of assets through the GPS tracking system.

•      Ensure all tracking systems are functioning correctly and troubleshoot any issues.

2.             Asset Recovery:

•      Develop and implement strategies for the recovery of assets in cases of default or theft.

•      Coordinate with law enforcement agencies for the recovery of stolen or defaulted assets.

•      Manage and execute recovery operations in a safe and efficient manner.

3.             Customer Interaction:

•      Communicate with customers regarding the importance and functionality of GPS tracking systems.

•      Address any customer concerns or questions about the tracking and recovery processes.

•      Work with delinquent customers to resolve payment issues before initiating recovery procedures.

4.             Reporting and Documentation:

•      Maintain detailed records of all assets, including their GPS tracking status and recovery efforts.

•      Prepare regular reports on asset tracking and recovery operations.

•      Document all recovery actions and customer interactions accurately.

5.             Collaboration:

•      Work closely with the finance and customer service departments to identify and address potential recovery cases.

•      Collaborate with external partners, including law enforcement and recovery agencies, to ensure efficient asset retrieval.

6.             Compliance and Security:

•      Ensure all tracking and recovery activities comply with company policies and legal regulations.

•      Maintain high standards of data security and customer privacy.

Qualifications:

•    Skills:

•      Strong knowledge of GPS tracking systems and technology.

•      Excellent problem-solving and analytical skills.

•      Good communication and interpersonal skills.

•      Ability to handle high-stress situations and work under pressure.

•      Proficiency in using tracking software and recovery tools.

Preferred Attributes:

•    Experience in the finance or automotive industry.

•    Knowledge of Ugandan regulations and procedures related to asset recovery.

•    Familiarity with law enforcement protocols and procedures.