JOB DETAILS:
Job Description
Open: 10 Vacancies
Reports to: Baggage Tracing Supervisor

Key accountabilities /responsibilities:
• Investigate and report any baggage discrepancy cases at Entebbe Hub and all outstations to the supervisor for resolution.

• Monitor the GHA team's progress in tracking missing baggage and ensure they provide passengers with updated information.

• Follow SOPs to resolve all baggage discrepancy cases
• Deliver exceptional service to all passengers, manage lost and found, and handle damaged baggage.
• Offer alternative solutions for settling baggage claims and assist passengers as needed.
• Trace missing baggage thoroughly, arrange prompt delivery of mishandled baggage, record irregularities, and follow up with passengers daily.
• Update passengers daily on the status of their baggage, ensure phone calls are answered promptly with sufficient responses, and update AHLs in the "FF" element for all communications with passengers.
• Perform any other duties assigned by management.

Competencies:
• Good report writing skills.
• Customer-focused and hospitable.
• Attention to detail and quality.
• Excellent communication and interpersonal skills.
• Confident, decisive, and proactive.

Qualifications (knowledge, skills, experience):
• University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in baggage services.
• At least 1 - 2 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
• World Tracer Training (Mandatory).
• Baggage Reconciliation Services (BRS) Training.
• Airside Safety Training.
• Aviation Safety Awareness Training.
• IATA Dangerous Goods Awareness Training.
• Aviation Safety and Security Awareness Training.
• Airport Operations Experience.
• ICAO Safety Management Systems (SMS) Training/Awareness.