Customer Service Representative
| Location | Kampala, Uganda |
| Date Posted | June 6, 2024 |
| Category |
Customer Service
Management |
| Job Type |
Full-time
|
| Currency | UGX |
Description
Job Summary
We are now hiring a Customer Service Representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computer.
- Minimum Qualification: Bachelors
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
Missions:
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Providing feedback on the efficiency of the customer service process
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Managing a team of junior customer service representatives
- Responding promptly to customer inquiries
- Take the extra mile to engage customers and resolve their complaints.
CORE REQUIREMENTS:
- High school diploma, general education degree, or equivalent
- Familiarity with CRM systems and practices
- Proven customer support experience or experience as a Client Service Representative
- Ability to multitask, prioritize, and manage time effectively
- Excellent communication and presentation skills.
WARNING: Do not to pay any money to get a job. Please report fraudulent jobs to info@everjobs.ug