Minimum Qualification: Diploma

Job Summary

The host/hostess/waiter/waitress personnel will be in charge of waiting and serving customers, ensuring that the customers have a satisfying dining experience.

We are looking to hire experienced personnel to work as a host/hostess/waiter/waitress

The host/hostess/waiter/waitress with a charming personality will prepare the menu, wait and serve customers with a smile, ensuring that customers have a satisfying dining experience.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• At least 1 year relevant work experience.
• Self-motivated team player, able to multi-task and adapt to new situations quickly and effectively.
• Highly organized, with excellent time management and a structured approach to work.
• An innovative, self-starting problem solver with a ‘can-do attitude. Passion for learning, and keen and able to continuously improve oneself.
• Excellent communicator with a strong customer service orientation.
• Fluency in spoken and written English.
•  High integrity and strong character.

KEY RESULT AREAS

• To actively drive sales, recruit new customers, retain existing customers and increase the ASPC (average sales per customer) and bring in sales.
• To maintain proper records of all work done and materials used to support effective bookkeeping and accounting.
• To ensure adherence to all applicable standards and policies including internal operational manuals, hygiene, health & safety, KCCA, and UNBS standards. Standards must be upheld all day, every day.
• Decorate high-quality products, right-first-time to avoid losses due to repeat work, or refunds to dissatisfied customers.
• To develop and continuously maintain quality standards in serving and waiting.
• To maintain the highest standards of Hygiene, Health, and Safety in all aspects of work.
• To promptly address any customer complaints and put measures in place to avoid repeat incidents that may lead to customer complaints.
• To proactively share knowledge and train colleagues on wine and spirits techniques.
• To work proactively with team members to resolve problems that may affect achieving the Company's objectives.
• To comply with Company policies and immediately report or escalate any incidents of breaches of integrity that may come to your attention.
• To conduct yourself with the highest levels of integrity in everything that you do, both at work and outside work.