With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Responsible for the management of all out of order accounts within the Retail portfolio, with the objective of putting in place strategies with the customer to bring their indebtedness back to order or recovering from defaulting debtors.

Job Description

• Risk Management and Control: 40%
• Monitor and control the out of order retail accounts and take

appropriate action to normalise the position, within pre-determined policy

rules and laid down strategies. The overall objective of the role is to

ensure recovery action is taken at the earliest opportunity to avert loss through default

• Undertake the review of all monthly advances control reports,

assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are

returned to order within the shortest possible time. This is likely to

involve agreeing short term lending agreements.

• Contact customers whose accounts are out of order. This may take the

form of written correspondence or normally this would be by direct

telephone contact.

• Receive and authorize FOS authorization requests (agree short term

borrowing requests)

• Own & maintain a diary system for:
• Quarterly account reviews
• Provision of financial information
• Perfection of security
• Fulfilment of conditions of offer
• EWL review
• Review and recommend classification, writing off , or outsourcing of a debt
• Send out notices and demand letters
• Adhere to service level agreements
• General filing

Business Management: 30%

• Monitor and manage workflow within the Retail Credit Collections, Monitoring & Control and Recoveries Team.
• Compilation of various returns, as required, through the

assimilation of information available within the Retail Credit team

• Responsible for devising collections and recoveries strategies for implementation within the Collections, Monitoring & Control and Recoveries team
• Input into new/amended lending policies or products within the

business

Stakeholder Management: 30%

• Liaison with 3rd parties (i.e., debt collection agencies) regarding policies and strategies for the recovery of out of order accounts.
• First point of contact for customer complaints.

Education

Further Education and Training Certificate (FETC): Office Administration (Required)