Remuneration: TBA depending on candidate experience

Start date: April 2020 onwards

Place of work: Kampala, Uganda

Reporting to: Operations Manager

Requirements

• Experience in a customer-facing service role.
• A relevant diploma or degree in Communications/Public Relations preferred but not required.

About 

Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania, and  South Africa, with operations due to commence in Kampala, Uganda towards the end of 2020 and the start of 2021. Unifi Uganda will be delivering personal lending products from branch-based channels, utilizing internally generated software and lending products backed by IT and data analytics teams based in South Africa.

The Role

We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call center team.

Responsibilities 

Operational 

a) Answer incoming calls and respond to clients.

b) Manage and resolve client complaints c) Sell and market Unifi Credit products to customers.

d) Identify and escalate issues to supervisors.

e) Provide product and service information to clients.

f) Research required information using available resources.

g) Research, identify, and resolve client’s complaints using the applicable systems.

h) Process, queries, and applications (Employment verification, New employer and Data check).

i) Route calls to appropriate personnel.

j) Document all call information according to standard operating procedures.

k) Recognize, document, and alert the management team of trends to client calls.

l) Follow up and encourage clients to make timely loan repayments/payables/arrears.

m) Complete call logs and reports.

Other  

n) Actively participate in all brand awareness and marketing activities o) Maintain thriving relationships with customers and stakeholders.

p) Make Unifi a fun place to work!