The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings (www.uapoldmutual.com) as well as Faulu Microfinance Bank (www.faulukenya.com) forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and Rwanda.

We are rooted in our purpose of "Championing Mutually Positive Futures Every Day" and believe that a great customer experience is anchored in a great employee experience.

Job Summary

The holder of this role will facilitate and assist with delivery, design, development and assessment of learning interventions for the Agency team. The role will also oversee the recruitment, on-boarding and exit management of all agents in the business.

Key Responsibilities:

• Develop and facilitates Learning interventions.
• Assists with the design and development of learning interventions.
• Customizes and/or updates existing learning material based on business needs.
• Reports on the strengths and shortcomings of the learning events.
• Improves learning Interventions when and if required.
• Facilitates formal, informal, standardized and customized learning interventions.
• Conducts knowledge/skills assessment for each learning intervention, including formative and summative assessments.
• Ensures all related learning data is captured.
• Assists with training needs analysis for specified area.
• Obtains quality approval for learning material prior to formal implementation.
• Facilitates compliance for sales teams and coordinates with Human Capital and legal execution of task
• Support and manage the recruitment and on-boarding of agents in line with the company's set agency management policy.

Minimum qualifications and Work Experience:

• University bachelors' degree in Business, Finance and Social Sciences/ Organisation Psychology
• Good and relavent training or teaching backgroud
• Experience working with a service industries and dealing with agents.

Skills and Competencies:

• Training and Recruitment skills
• Decision Making,
• Client Focus,
• Initiating Actions and follow up
• Information Monitoring